|70% Broadband Customers Disappointed With Broadband Speeds|
|News - Technology|
|Written by Mediabharti Syndication Service|
|Saturday, 19 December 2009|
London (UK): A new survey of some 4,000 broadband customers conducted by Broadbandchoices has revealed what is most important to broadband users and also what aspects cause the most dissatisfaction and drive them to lodge a complaint.
When asked to identify the most important aspect of their broadband service, over a third (34%- the top answer) said connection reliability.
This was followed by speed of connection (30%) whilst value for money lagged behind with 23% of respondents choosing this as the most important requirement from their broadband service.
When asked if they felt their ISP had lived up to its promises, almost half (47%) said no. Top gripe (70%) was disappointment with connection speed; reliability issues with the broadband connection received 32%. Over a third (36%) felt let down by their ISP’s customer service.
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